
Terms & Conditions of purchase
Payment Method: You (Customer) are personally liable for any order that you place on our website or by phone. We currently accept Credit Cards & Debit Cards via web site or telephone. In addition, we are not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event that it may be needed in the future.
Change in personal information: Should any personal information necessary to fulfill your order changes, after the time your order was placed (such as billing address, shipping address, or phone number), it is your responsibility to contact us with updated information. If your order is returned to us because you provided incorrect shipping information, you may be subjected to a return shipment fee. We highly recommend double-checking all information you submit before finalizing your order. We reserve the right to store your personal information given to us in our database for business purposes.
Order confirmation: We require an email address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged.
Sales Tax: If your order is shipping to a California address, the applicable sales tax will be added to your order. The sales tax may not be reflected on your emailed order confirmation. Even if the sales tax is not included on the order confirmation, you are still liable for this amount, if applicable.
International Orders
Currently, we are only shipping within the continental United States, Alaska and Hawaii.
Return Policy
We offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost (minus the shipping & handling) within 30 days of the date of delivery.
All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department by phone during normal business hours at 1.877.721.4345; M-F 8a-8p EST, or email us at customerservice@getagripworkout.com. Any returns made without proper authorization will not be accepted for refund or exchange. The RMA number is valid for 3 weeks from the date of it is issued. Any return that is received after the 3-week period may not be accepted or may be subjected to a restocking fee.
All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package. All returns must be shipped at the customer's expense, but can be shipped using the customer's choice of carrier. We are not responsible for damages resulting from return shipment by the customer. It is the customer's responsibility to insure all packages returned to us.
Please be advised that if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, you must be able to provide the order number or the purchaser's information so we may easily locate the order details in our database.
Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.
Refund Policy
All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable.
If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.
If you choose to return your order for a refund, and payment was made by debit card, electronic check, personal check or money order, a refund check will be mailed to you. Please allow 1-2 weeks for delivery once your return is processed.
If you choose to return your order for an exchange, your account will be credited with the total product cost of your original order. The credit may be applied towards the purchase of new products. New shipping and handling charges will be applied to your second order as applicable.
Defective or Wrong Item Received
It is the customer's responsibility to contact us within 7 days after receiving the delivery if a defective or incorrect item was received. If we are not contacted until after the 30-day period regarding a defective or incorrect item received, the customer will not be eligible for a replacement.
Shipping and Delivery Terms
All deliveries to locations in the United States are shipped from one of several warehouses or fulfillment centers located in the United States. While we strive to deliver all orders as quickly as possible, we ask all customers to allow us 2-4 weeks for delivery even though an order may be delivered in quicker time. Once an order is placed into our database, it takes time to process in fulfillment and ship out. If after 4 weeks, you have not received your order, please contact our customer service department at 1.877.721.4345; M-F 7a-7p PST Or email us at customerservice@getagripworkout.com
We reserve the right to use any shipping method we deem necessary. Generally, UPS Ground and the United States Postal Service are our two most common shipping carriers used. Please be aware that neither UPS nor the United States Postal Service will require a signature for delivery. Unless you are told otherwise , your order will be left at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend calling our customer service department to place your order. For more information on UPS Ground's shipping procedures, please visit www.UPS.com. And For more information on USPS's shipping procedures, please visit www.usps.com.
A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs.
Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped. If a delivery is refused by the customer without authorization from a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund.
Backorder Policy
If an item is on backorder, it may not be noted at our website. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status.
Generally, the customer will not be charged for a backordered item until it is available for shipment. If in-stock items are ordered with a backordered item, the customer will be charged for all in-stock items as well as full shipping and handling for the order. Once the backordered item is in-stock, the customer will only be charged for the particular item with no additional shipping and handling costs.
Priority/Rush Processing: Priority Processing will ensure that your product is shipped first based upon available inventory. Priority Processing places your order in queue before all existing standard processing orders for the same products.
For assistance or clarification of these policies, please contact our Customer Service Department at 1.877.721.4345; M-F 8a-8p EST Or email us at customerservice@getagripworkout.com

Privacy Policy
GetaGrip® has created this privacy statement in order to demonstrate our firm commitment of protecting your information. The following discloses our information gathering and dissemination practices for this site, www.getagripworkout.com privacy refers to information we gather about you, and the use we make of it, in the course of our business. The GetaGrip® website is covered by privacy and security practices, please make sure to review when visiting those sites.
GetaGrip® Commitment to Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
GetaGrip®, Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
The Information We Collect:
There is limited information any web site can know about its visitors without asking them questions. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
E-mail Address
Phone Number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
The above mentioned gift recipients are granted the same rights of access, correction, and removal from future contact from GetaGrip® as regular Web-visitors. To access/change/ modify or deny future contact the gift recipient can write, e-mail, or call toll free using the customer service information listed at the end of this privacy statement.
The Way We Use Information:
For each visitor to our web site our web server automatically recognizes the consumer's domain name (IP address), but not the e-mail address. This IP address is used to help identify you and your shopping cart and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart.
We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings .
Our site uses an order form for customers to purchase products and services. We collect visitor's contact information (like their e-mail address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.
Our online surveys ask visitors for contact information (like their e-mail address). We use contact data from our surveys to send the user information about our company and to improve our service to customers. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings (please see the delete/deactivate section).
Opt-Out
When an e-mail advertisement is delivered to recipient there will be an option given to opt-out of receiving any future mailings. This opt-out will be as easy as replying to the e-mail and asking to receive no more mailings.
Delete/Deactivate
This site gives users the following options for removing their information from our database, to not receive future communications, or to no longer receive our service. When you receive information from GetaGrip® via, e-mail, it will include an automatic removal link to click on to be taken off the e-mailing list. You will no longer receive mailings from us. To request to be taken off our mailing list, or to make a change to your information, or to access your information on file, write, e-mail or call toll free using the customer service information listed below.
Access/Change/Modify
This site gives users the following options for changing or modifying information previously provided. To request to be taken off our mailing list, make a change, or access your information in our files, write, e-mail or call toll free using the customer service information listed below. Your changes will go into effect for your next order or future reference. (Changes cannot be made if the delivery is already in process.)
Contacting the Web Site
We read every message that comes to us. We also try to respond back within at least 48 hours of its receipt. If you have questions about this privacy statement, the practices of this site, or your dealings with this web site you can contact:
Customer Service
GetaGrip
P.O. Box 817
Doylestown, PA 18901
E-mail: customerservice@getagripworkout.com
This online consumer privacy statement is subject to change. If changes occur, they will be posted on www.getagripworkout.com